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Shipping & Returns

Currency

Everything on our website is currently in US Dollars.

Returns

We are pleased to accept returns within 30 days from the date you received your order and if you do not like your results. Any product returned outside of the 30-day return policy are at the discretion of Bonnie & Claus Inc. (Hanacure).

 

To return your product, please email us at customercare@hanacure.com

 

Cancellation / Address Change

Orders are adjustable within one hour of order placement. Once your order is processed, we won't be able to make any changes as it will be with the carrier.

 

Refunds (if applicable)

You have 30 days upon receipt of the product for a full refund minus shipping if the product you tried did not live up to its expectations.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within 5-7 business days.

Any product returned outside of the 30-day return policy are at the discretion of Bonnie & Claus Inc. (Hanacure), and may or may not be accepted.

 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. It may take about 5 business days after a refund is processed for it to be posted into your statement.

If you’ve done all of this and you still have not received your refund yet, please contact us at customercare@hanacure.com

 

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, please send us an email at customercare@hanacure.com

Shipping

Orders are processed within the hour of it having been placed then shipped within 24 hours. Orders placed on Fridays and over the weekend are shipped the following Monday. 
Overnight orders placed on Friday after 9 am PST are shipped the following Monday for delivery on Tuesday. Please plan accordingly.

We are responsible for your new purchase until it reaches the carrier.

In the case that your shipment is lost or damaged in transit, you are responsible to file the claim with USPS. We are not responsible for lost packages during transit or shipments sent to forwarding services or companies, regardless of the shipping service selected. If you place an order and your shipping address is a forwarding address, you are responsible for contacting your forwarding company or service to locate your shipment.

We are not responsible to weather related damage or delays. 

 

Incorrect Shipping Information

Orders are shipped to the delivery address as entered by the customer when the order is placed. Customers are responsible for providing the correct shipping address. If a package is returned due to an incorrect or incomplete shipping address provided by the customer, the customer, under our discretion, may be responsible for a returns processing fee of $1.50 or the re-shipment cost equal to the cost of shipment for the order. If the package is returned and a refund is requested, then a refund excluding the shipping fee will be processed.

 

Preorders (if applicable)

We accept Preorders for products that have been sold out of stock. We clearly indicate on the top of our website as well as in the checkout process when we are out of inventory and are only accepting Preorders for a future ship date.

Due to unexpected surges in demand and to guarantee the supply, payments are immediately processed upon Preorder placements to ensure the order is processed.

You may wish to cancel for a full refund at any time 24 hours prior to your Preorder ship date. Please email customercare@hanacure.com for cancellations or for any shipment updates.